Granting Access Invite Won't Work

[lauralu212]

I have 4 Arlo Qs...I tried to grant access (via email) to my brother but he is unable to access my account. 

My brother already had a different ARLO account for his ARLO Pro cameras prior to my inviting him to have access to my cameras. 

Can he add the cameras that I am granting him access to under his current account?

Or does he need to do something else?

Thank you!

[TomMac]

He should be able to add the shared cams to his prior account

[ShayneS]

Hi lauralu212,

I have provided the article on how to set this up. Try Removing and reinstalling the app if this is the method you are using on their device. Make sure he is accepting the correct link within the email notification. He should see the camera populate in his app. Make sure to grant them access if you want him to have more rights.  How do I add friends to my Arlo account?