Arlo Q I am unable to update the firmware

[DumDaFied]

There is a lot going on with my Arlo Q. It worked fine for a few weeks, and now, I am unable to update the firmware, It has no base station and does not seem to have any battery power, but, it has a USN cord. Can I update the firmware from my computer if I attach the cameras USB to it? My Arlo Q app is unable to find the device, yet it is connected to something, because, the light is a stable blue: also, I am unable to reset it to factory default. This unit appears to be useless at present. It has not been a full year on the warranty. How do I send this unit back to be replaced?

[Hula_Rock]

have you tried a factory reset ?

[DumDaFied]

I am unble to reset it to factory default.

[jguerdat]

What have you tried, in detail? Have you removed the camera from Settings, My Devices? Have you pressed the reset button on the camera until the LED flashes amber?

[DumDaFied]

Yes I have tried all of these things. That's why I beliave the ca may just be defective or hacked.

[jguerdat]

Very unlikely that it's been hacked. Swap the camera at the store or open a case with support here.

[DumDaFied]

Yes, can we open a case?

[jguerdat]

Use the Contact Support link at the bottom here and again on the new page.