Arlo|Smart Home Security|Wireless HD Security Cameras
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JeffS42
Guide
Guide

Hello,

 

My Arlo Q cameras are no longer working with GeoFencing.  When I change the GeoFencing location to somewhere away from me, the mode won't change. 

 

Works fine on the SmartHub.

 

Basic example that works on the SmartHub, but not the Q:

- Go into GeoFencing settings

-Change camera location to somewhere far away

-Expect a notification and for it to change to the Away mode; it does not.

 

This also seems to impact the combination of GeoFencing with the Home mode being "Schedule".

 

Anyone else seeing this?  I've tried removing and re-adding the camera, as well as troubleshooting steps online.

 

Here's another screen shot that seems to show a problem. Both cameras are setup the same on the mobile app, but...see how they look different?

 

34 REPLIES 34
Ellipirelli
Apprentice
Apprentice
Same here! Tried everything. iOS 14.2,
App 2.22.5.
GaltyArlo
Aspirant
Aspirant

Hi Motomax,

 

I have exactly the same issue with my Arlo Q's,

 

I have uninstalled the camera's, uninstalled the app, there is clearly an issue here. Hope it is resolved soon.

 

Any ideas how we can bump this thread or get some support?

 

Chris

Turbinette
Tutor
Tutor
Same problem here. Geofencing is AGAIN broken. The device detects that I am outside of zone but it will just not arm the cameras. Really annoying, every year we have that kind of issues coming back and forth...
JeffS42
Guide
Guide
This is now fixed. They updated their servers tonight.
KremmenUK
Luminary
Luminary

Thanks for the update.

 

Anything for us to do or will it just work ?

Turbinette
Tutor
Tutor
I Twitted the CEO yesterday. They are fast to react, neat!
GaltyArlo
Aspirant
Aspirant

That's Amazing,

 

All tested and now working!

 

Well Done all for raising and thanks to Arlo for fixing

ddfda
Aspirant
Aspirant

Working now for me with both cameras. Finally..

 

 

 

 

TDavid
Initiate
Initiate

Yep, it's working again!

KremmenUK
Luminary
Luminary

Yep, woking here as well, thanks to all, took a while though.