Activity Zone definition isn't working
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I'm trying to create zones, but they are not sticking. I defined three zones, and confirmed they were really defined by switching away from Settings, then back again. However, a few minutes later, 2 of the 3 zones are missing.
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The problem is persistent. I created this zone:
Then I simply refreshed the browser page, and got this:
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EDIT: getting the same thing
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OK got it to work, After the Zones are created and saved, restart the Alro Q. Guessing Q needs to restart to reset Pixel Change Detection for newly defined Zones.
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Sorry, I don't understand. How can I define and save the zones, when every time I attempt to save even one zone, it disappears?
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New camera, same behavior -- zones simply can't be saved. I've wasted many minutes, attempting to find a work-around, in vain.
This is very frustrating.
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I just created and deleted zones with no problem using both the browser and Android app. What have you been using? Are you using the Save button at all?
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I'm using a Windows desktop browser. Both Firefox and Internet Explorer show the same behavior.
And yes, I'm certainly using the Save command. That's the only way I could have shown the screenshots in my earlier post -- the post which shows a simple refresh of the page showing my "saved" zone is enough to lose that "saved" zone.
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@jguerdat: Your mention of the Android app was the key. While the problem is still intractable in my browser, I had no problem creating and saving zones using the iOS app. Thanks!
@Netgear: I would still like this issue figured out for the Windows platform.
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FWIW, my laptop is using Windows 10 and I generally use Chrome. I just tried Firefox and it worked fine - created a zone, verified it was available in my modes and deleted it with no issues.
Try flushing the browser cache - maybe something needs refreshing.
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I am using chrome. I noticed the same thing as mentioned before, I can create the Zones, see tehm saved, but if you log out of the browser app, and log back in, only 1 zone is saved. The only way I got it to work is to create the zones, then restart Q via the web .
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Mine isn't working either. I define a small area (cash register) but it is still detecting all other motion in the entire field of view. I have wasted many hours as well.
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Once you defined your zone, did you then assign it for use in your mode(s)?
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Yes, I have it assigned in the alarmed mode.
And I have the Activity Zones where you want motion to be detected to be just for the cash register vs "everywhere".
Yet, I keep getting updates for everywhere.
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I guess the next step is to remove the camera from Settings, My Devices, reset the camera using the button until the LED flashes amber and resync. Other than that, open a case with support.
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