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Installed Arlo Q Plus. Works fine on iPhone but not on Mac. Tried Chrome and Safari. Getting error.

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Hockeyplayer
Aspirant
Aspirant

Hi All. I just installed a new Arlo Q Plus on my summerhouse which is connected to the mobile wifi on 5G. Everything worked well there both with the iPhone (13.4.1) and macOS (10.14.6). When I got to my house (50 miles away) I could connect with my iPhone but not with my Mac. I have optical cable at my house. I tried both google chrome and safari. Both gave "Please wait" and after a while "The requested timed out". Would be great to be able to look at the 15" mac as well. Any clues or suggestions why Mac does not work?

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JessicaP
Arlo Employee Retired

Hey Hockeyplayer,

 

Have you tried on incognito mode to see if that helps when viewing on your Mac?

Hockeyplayer
Aspirant
Aspirant

Hi Jessica. I tried but incognito did not work then, tried again a few minutes ago and now I could sign in and it worked. Don't know if the incognito "open up any locks" or whatever, but for the time being I am ok. Thanks for the advice! 

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