Black video after starting live view on android or iOS, can hear audio though

[mbenadiba]

I have an arlo q plus in my baby's room

We use it as our baby monitor. As of a few months ago when my wife or I try to live stream we have found that we just see a blank black video screen immediately upon pressing live view. Audio starts but video stays black. Sometimes after about 15 seconds the video begins. Other times it never begins.

Very annoying. Previously we found that video and audio would both start within a few seconds.

This occurs on my android and on my wife's iPhone. We have latest versions of os and app.

We have a SonicWall tz500 firewall acting as the home router on a fiber optic gigabit Internet connection (Bell Canada has been running PON throughout our city)

Rebooting doesn't help. Nothing seems to help. The arlo is hard wired not Wireless.

[JamesC]

mbenadiba,

Engineering is currently investigating reports from a small number users experiencing this issue. As soon as I have more information, I will provide an update.

JamesC