Arlo q plus automatically disabled

[Left]

I have 2 arlo q plus cameras connected over wifi. Both recently get automatically disabled almost every day/ few hours and I have to manually set them to ON. The one is 4 metres away from the router, the other abt 15 and in another room but still with relatively strong wifi signal. I have checked a prior forum discussion but didnt help. Any ideas how to troubleshoot and whether it is possibly a fault of the devices, so I need to ask for replacement?

[jguerdat]

What mode are you using? Are you using the schedule or geofencing?

[Left]

I am basically having them disarmed most of the time. Could this be the reason?

[jguerdat]

Sorry, I don't understand what you're trying to say. Initially, you said the camera is being changed to disarmed by themselves. I asked if you were using geofencing or schedule that may be causing the mode to switch between armed and disarmed. 

[Left]

Maybe it was not clear when describing the issue in the first post. The cameras are automatically set to disabled (not disarmed) under device settings. I have every time to go to each device and set this back to on. This happens after some hours or days and regardless the mode I use (disarmed or other).

[ShayneS]

Hi @Left

  Have you tried contacting customer support regarding this issue? I have attached the link here for you - Arlo Tech Support