when viewing the videos on my phone it is saying unable to play please try again.. What do I do?

[dog-cat-mom]

I'm out of town and really do need these carmers to work but when I go to view them all I get is unable to play please try again. What can I do to fix this..

[TomMac]

Try and fully log out and log back in...

reset your phone via the power button

Also are you on wifi or cellular...try both as many wifi locations can block playback

[jguerdat]

 You can also try a browser.  If no computer is available, you can use the mobile browser as long as you use the browser menu to select using the desktop version of the site.  Videos can be viewed but anything that requires Flash, such as live view, won't work.