unable to log in to the Arlo website on my desktop computer

[R64]

I am unable to log in to the Arlo website on my desktop computer.  After entering email and password, nothing happens when clicking login

[eworden78]

I too am having this issue.

Browser:

Chrome Version 61.0.3163.100 (Official Build) (64-bit)

OS Name:

Microsoft Windows 10 Home

Version 10.0.15063 Build 15063

I noticed that there was a Plug-in blocked

I tried updating plug-in settings and added https://arlo.netgear.com to "Allow" site.

None of this worked and I am unable to log in.

[jguerdat]

Might have been a temporary thing.  I'm able to access via both app and web site with no problems for the past 2 hours.

[JamesC]

Are you still experiencing this issue? I am not experiencing any issues logging in from Chrome or Firefox. Be sure your browser and flash player are up to date.

JamesC

[R64 · Accepted solution]

Thank you for the responses.  Thru trial and error, I figured out that I need to close my anti-virus program, then open Arlo, then enable my anti-virus program.

[Cyber2steve]

I have the same issue and have the same Chrome browser version... Don't work for me either... Already went into the settings and add the website address but still didn't work...

[JamesC]

Cyber2steve,

Are you running any virus protection software? Do you see the same behavior when using a different browser?

JamesC

[Retired_Member]

For me I couldn't login on Edge or Chrome.  Disabled Kaspersky Anti-Virus, then it worked.