Arlo|Smart Home Security|Wireless HD Security Cameras

"Grant Access" option not available

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mikeann
Aspirant
Aspirant

The "Grant Access" option is not available on the Arlo Mobile App nor the Web Portal on my computer.

 

I've tried uninstalling and reinstalling the mobile app, but still no success.

 

Has anyone experienced this?  If so, how did you get the option back?

 

A screenshot of the web portal shows the option is not available under the "Account" tab.

Model: VMB4000 | Arlo Pro/Pro2 Base Station
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jguerdat
Guru Guru
Guru

Based on your screenshot, I suspect you either haven't already set up the system as the primary user or that you're not the primary user in the first place.

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jguerdat
Guru Guru
Guru

Based on your screenshot, I suspect you either haven't already set up the system as the primary user or that you're not the primary user in the first place.

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mikeann
Aspirant
Aspirant

You're right jguerdat

 

After chatting with support, it was confirmed that i was logged in as a secondary user.  When I logged in as a primary user, it worked!

 

Thanks.