need help in closing aacount

[sg3464]

On 6/13 and 7/3 I chatted with two different people and asked to permanently close my netgear account.  I was given a case # 40058795.  All cameras and base were deativated/removed and cameras were returned to the place of purchase.  In an email to me I was asked to provide proof of purchase, which I did.  On several emails later to me I was told to sign in to netgear, my support and I could review my case.  Well, no case numbers even appear.  Emails say my request has been updated but my account is still not closed.  Two days ago I receive an email to take a satisfaction survey with a different support # than the one I was given. Seems like I'm going in circles with support and it's very frusrating.  I'm hoping someone here can help push this thru.

Thanks for any help.

[JamesC]

sg3464,

I've reviewed your case and requested an update on it's status. An agent should reach out to you soon with more information.

JamesC

[sg3464]

Thanks so much.