Arlo|Smart Home Security|Wireless HD Security Cameras

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sg3464
Aspirant
Aspirant

On 6/13 and 7/3 I chatted with two different people and asked to permanently close my netgear account.  I was given a case # 40058795.  All cameras and base were deativated/removed and cameras were returned to the place of purchase.  In an email to me I was asked to provide proof of purchase, which I did.  On several emails later to me I was told to sign in to netgear, my support and I could review my case.  Well, no case numbers even appear.  Emails say my request has been updated but my account is still not closed.  Two days ago I receive an email to take a satisfaction survey with a different support # than the one I was given. Seems like I'm going in circles with support and it's very frusrating.  I'm hoping someone here can help push this thru.

Thanks for any help.

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JamesC
Community Manager
Community Manager

sg3464,

 

I've reviewed your case and requested an update on it's status. An agent should reach out to you soon with more information.

 

JamesC

sg3464
Aspirant
Aspirant

Thanks so much.