Arlo|Smart Home Security|Wireless HD Security Cameras

motion detection sends false alerts

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Furloea
Follower
Follower

I purchased this system before Christmas and really enjoy it, however I have 1 camera that goes off for no reason. It doesn't do it all of the time, but when it does, it will go off every minute for 10-15 minutes. I've adjusted the sensitivity down to 60 and still have the issue. All of my other cameras are set to 80 and do not have this issue. I'm afraid to adjust the sensitivity lower and not catch any motion. 

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jguerdat
Guru Guru
Guru
Sounds like a hardware problem. Open a case with support.
JamesC
Community Manager
Community Manager

Furloea,

 

A good way to further isolate the issue would be to swap the problem camera with one that is behaving correctly. Then test to see if the issue follows the camera or remains at the location.

 

JamesC