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iPhone not connected to camera

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Cudadog1969
Aspirant
Aspirant
We have 2 iPhones; suddenly, my phone is not connected to the cameras. The base station is connected and working with husband’s phone but not mine.
5 REPLIES 5
StephenB
Guru Guru
Guru

@Cudadog1969 wrote:
We have 2 iPhones; suddenly, my phone is not connected to the cameras. The base station is connected and working with husband’s phone but not mine.

He might need to regrant you access.

Cudadog1969
Aspirant
Aspirant

@StephenB How does my spouse regrant me access to the cameras?

ShayneS
Arlo Moderator
Arlo Moderator

Hi @Cudadog1969

 

I have provided an article that will help with granting access to your account. How do I add friends to my Arlo account?

Cudadog1969
Aspirant
Aspirant

My phone and my email used to record video, etc. but now nothing. My husband's phone records just fine. I've tried to set up new device but that does not work. I do not know where to start.

ShayneS
Arlo Moderator
Arlo Moderator

Please contact the Support Team to further investigate this issue. You will find several options for contacting support in the provided link. Arlo Tech Support