iPhone not connected to camera

[Cudadog1969]

We have 2 iPhones; suddenly, my phone is not connected to the cameras. The base station is connected and working with husband’s phone but not mine.

[StephenB]

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@Cudadog1969 wrote:
We have 2 iPhones; suddenly, my phone is not connected to the cameras. The base station is connected and working with husband’s phone but not mine.

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He might need to regrant you access.

[Cudadog1969]

@StephenB How does my spouse regrant me access to the cameras?

[ShayneS]

Hi @Cudadog1969

I have provided an article that will help with granting access to your account. How do I add friends to my Arlo account?

[Cudadog1969]

My phone and my email used to record video, etc. but now nothing. My husband's phone records just fine. I've tried to set up new device but that does not work. I do not know where to start.

[ShayneS]

Please contact the Support Team to further investigate this issue. You will find several options for contacting support in the provided link. Arlo Tech Support