Arlo|Smart Home Security|Wireless HD Security Cameras
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iPhone gets stuck at discovering device

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  • 3 Replies
  • ‎2017-01-30 07:21 PM
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BTRoop
Aspirant
Aspirant
‎2017-01-30 07:21 PM
Hello!

We have successfully set up our Arlo Pro cameras and the app on my iPhone works fine, but I invited my husband and he is getting stuck at "Discovering Device" it can't seem to find his iPhone?? Not sure why my is workig properly, but I can't get his set up.

Thanks for your suggestions!
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jguerdat
Guru Guru
Guru
‎2017-01-31 05:30 AM

It sounds like he's trying to performa a system setup which isn't what's needed.  He should have received an email with directions - did he?  Did he follow the steps in that email?  Once the invitation is accepted and acted on, he would simply log on and see the cameras.

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BTRoop
Aspirant
Aspirant
‎2017-01-31 05:58 AM
He received the email and we clicked on the link that said create an account. He created an account and it said we needed to setup the Arlo device. I have read in other posts about "accepting" the invitation, but he never received an email like that. It was only a "create an account" email. Is there something we're missing?
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jguerdat
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Guru
‎2017-01-31 09:39 AM
You did use Settings, Grant Access to do this, right?
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  • 3 Replies
  • ‎2017-01-30 07:21 PM
  • 2810 Views
  • 0 Likes
  • 2 In Conversation

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