Arlo|Smart Home Security|Wireless HD Security Cameras
Arlo Community

hub not found

Reply
Discussion stats
  • 1 Reply
  • ‎2025-03-25 11:56 AM
  • 139 Views
  • 0 Likes
  • 2 In Conversation
SIDO
Follower
Follower
‎2025-03-25 11:56 AM

my home wlan is from a different provider (ziggo in the netherlands) than my phone. My hub is connected to the internet, all 3 lights aregreen. But the app on the phoneand the app on my laptop (which is connected to the same wlan (ziggo) than the hub can not find the hub

 

Labels:
0 Likes
Message 1 of 2
139
1 REPLY 1
jguerdat
Guru Guru
Guru
‎2025-03-26 06:51 AM

As long as your phone and laptop are on the same network (WiFi) as the hub, it should work. Make sure no VPN is in use since puts you on a different network. You can also try disconnecting from cell service just to be sure although the laptop wouldn't have that problem. Can you connect the laptop to your router via Ethernet to see if that works? 

0 Likes
Message 2 of 2
111
Discussion stats
  • 1 Reply
  • ‎2025-03-25 11:56 AM
  • 140 Views
  • 0 Likes
  • 2 In Conversation

Arlo
Support

Visit our support page for answers from simple setup to security optimization. Search for something specific or select a product or category for helpful articles and videos.

Visit Arlo Support

Arlo App
for Support

For personalized support specific to the Arlo products you own, access Support from within the Arlo iOS or Android App. Simply login to your Arlo App, go to Settings, Support, then select the Arlo product you would like support for.