Arlo|Smart Home Security|Wireless HD Security Cameras
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hub not found

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  • ‎2025-03-25 11:56 AM
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SIDO
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‎2025-03-25 11:56 AM

my home wlan is from a different provider (ziggo in the netherlands) than my phone. My hub is connected to the internet, all 3 lights aregreen. But the app on the phoneand the app on my laptop (which is connected to the same wlan (ziggo) than the hub can not find the hub

 

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jguerdat
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‎2025-03-26 06:51 AM

As long as your phone and laptop are on the same network (WiFi) as the hub, it should work. Make sure no VPN is in use since puts you on a different network. You can also try disconnecting from cell service just to be sure although the laptop wouldn't have that problem. Can you connect the laptop to your router via Ethernet to see if that works? 

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