Arlo|Smart Home Security|Wireless HD Security Cameras

arlo pro not showing deleting options of videos or mmic

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dwyoung
Aspirant
Aspirant

My iphone 6plus will not let me talk to the camera.  Mic imageis not gray  Also will not list anything but cancel when you try to select the videos.  

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JamesC
Community Manager
Community Manager

dwyoung,

 

Are you accessing using the primary account or a shared account via the Grant Access feature? It sounds like you may be using a shared account that does not have permissions enabled.

 

JamesC

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5 REPLIES 5
JamesC
Community Manager
Community Manager

dwyoung,

 

Are you accessing using the primary account or a shared account via the Grant Access feature? It sounds like you may be using a shared account that does not have permissions enabled.

 

JamesC

dwyoung
Aspirant
Aspirant

Will this fix being able to use the microphone on the shared account?

JamesC
Community Manager
Community Manager

dwyoung,

 

Yes, for more information on what shared accounts have access to, see here: What privileges do my friends have when I grant them access rights in my Arlo account?

 

JamesC

cherylh
Aspirant
Aspirant
I am unable to delete a video because the delete option is grayed out
JamesC
Community Manager
Community Manager

cherylh,

 

Are you logging in from a shared account without access rights? If so, this is why you are unable to delete library content.

 

JamesC