arlo pro not showing deleting options of videos or mmic

[dwyoung]

My iphone 6plus will not let me talk to the camera.  Mic imageis not gray  Also will not list anything but cancel when you try to select the videos.  

[JamesC · Accepted solution]

dwyoung,

Are you accessing using the primary account or a shared account via the Grant Access feature? It sounds like you may be using a shared account that does not have permissions enabled.

JamesC

[dwyoung]

Will this fix being able to use the microphone on the shared account?

[JamesC]

dwyoung,

Yes, for more information on what shared accounts have access to, see here: What privileges do my friends have when I grant them access rights in my Arlo account?

JamesC

[cherylh]

I am unable to delete a video because the delete option is grayed out

[JamesC]

cherylh,

Are you logging in from a shared account without access rights? If so, this is why you are unable to delete library content.

JamesC