Why do I have to sign in every time upon receiving a push notification on my cell phone?

[dianemur]

Happens everytime I receive a push notification, I have to go to the app and sign in to view the video.  That's a waste of time and I want to see who's out there immediately.

[steve_t]

Is there no setting that says "remember me"? Did you turn on Fingerprint login at any stage?

[dianemur]

There is no remember me and yes I do the fingerprint option for my phone.   But when I get a notification I click on the app then I have to do the finger print once again.   Then sometimes it still won’t open until I put in the whole login.   Makes no sense.  

[steve_t · Accepted solution]

Since I use a fingerprint to unlock my phone, I don't use the fingerprint feature for the app. I suspect this feature is more for wall mounted tablets that many people have access to. With fingerprint disabled, my app goes straight in and I'm not even 100% sure what my password is any more; it's been so long since I've needed to use it

[dianemur]

Hey Steve it worked.   I disabled the finger print feature for the app and it opened right up. Thank you so, so much.   Really appreciate your help.  

Have a great holiday.