Arlo|Smart Home Security|Wireless HD Security Cameras

What does a broken wire image mean?

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betsyjo5
Aspirant
Aspirant

one of my 5 cameras is showing a display on my phone and computer of a broken wire instead of the video image. I have wireless cameras and it is on and connected to the base station. not sure what is wrong or how to fix it.

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jguerdat
Guru Guru
Guru

A screenshot would help. Is the camera plugged in? There's a lightning bolt on the battery if so.

betsyjo5
Aspirant
Aspirant

arlo crop.png

StephenB
Guru Guru
Guru

Never seen any image like that.  

 

Though you've likely checked this, just in case:  You've confirmed that the camera is still aimed where it should be?

betsyjo5
Aspirant
Aspirant

yes I have. and it is a wireless camera so nothing to plug in. Its outside facing dog pen so Im going to get it down this weekend and try to re-sync. Just wasn't sure if there was another solution before I pulled out the ladder. I cant find anything in the manual or online about it. Thank you for your time!

jguerdat
Guru Guru
Guru

Try a live view and/or recording to see if it's still there.