Videos cannot be played since new app update. Videos are only still pictures

[bsaffari]

Sine the recent update, all my cameras only capture still picture not videos. I cannot even access my old videos from the Cloud, What is going on with Arlo service? 

[JessicaP]

Hey @bsaffari,

What device are you using? And are you experiencing this issue through the web client?

[Henrycl]

I do have the same problem after the recent updates . I did try reset the box ,unplug the power , adjust the settings I the app . But nothing works videos just showing still image

[ShayneS]

Henrycl,

What device are you experiencing this issue with?

[emboy007]

Having same issue with iPhone xs. Videos are there but no movement. Same video on iPad works as it should.

[JessicaP]

Hey @emboy007,

Make sure you are running on the latest iOS version, which is iOS 12.1. And make sure you are running the latest Arlo app, which is version 2.6.1.