Arlo|Smart Home Security|Wireless HD Security Cameras
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Video Pixelation after firmware update Pro/VMB4000r3 (1.16.1.1_3348_facf74c)

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Bambi24
Guide
Guide

My Arlo cameras have not worked for many months. I have error messages, pixilation and half my cameras will not work. After calling many times and getting the runaround and one time I was being scammed by someone in customer service wanting my credit card information. I was told my case would be escalated...I do not believe that for a minute. Now I read this was a firmware update issue. Arlo needs to stop updating firmware and causing problems. 

Unfortunately I have talked a lot of people into purchasing these cameras, I will not do that after this issue.

Shame on you Arlo, fix this problem!

 

Model: VMB4000 | Arlo Pro/Pro2 Base Station
TheSandowl
Initiate
Initiate
My Arlo Q used to have excellent footage capabilities.
Now it's so fuzzy that faces can't be made out, where it used to be clear on the day and at night.
I invested a lot of money with these cameras. I pay a monthly fee and they're effectively useless!!!
I've had creeps entering the property at night of late filming my property and the footage is so pixelated and busted that you can't see any face or attributes other than skinny person in dark clothing!!!
And that's someone starting under lights 3 metres from my camera, and heading towards the camera at a usual walking pace.

I pay for 1080p footage every month. The quality of the footage is disgraceful and I'll be making a formal complaint with Consumer Affairs in my state in Australia.
It's not free, I pay for this service and it's unacceptable this company seems to want to push people to buy their latest rubbish by making the perfectly good previous items, redundant due to their intended poor quality service/ uploads etc.

Plants that are literally 2.5 metres away are so fuzzy when zoomed in slightly that there's no way of ascertaining what it is you're actually looking at!!!

This company is such rubbish.
I've had so many problems with them over the years. Customer service didn't understand what i was saying when I called and finding someone who does understand past the basic information is not easy.
Calls are often 45+ minutes long.
It's insane.

Think it's time to look into a different company or set up.
Have spent thousands with these guys including camera costs.
It's simply not good enough.

Consumer Affairs will be able to tell me if it's legal or not. I doubt not providing the service being paid for is legal.

Fed up with it completely!!

It's been like this for about a year+
We had someone breaking into cars around January and although they were right outside my place the footage was abysmal.
As I've said, there was a time this footage was excellent.

I'm sure the camera is fine. My internet connection is excellent.
It's something Arlo is doing that's stopping my camera from recording cvr and motion detection clips as they used to.

The quality has been lowered drastically.

Poor form Arlo.
So angry I don't even know how to tell you all.
So angry.
dcfox1
Master
Master

@TheSandowl 

The Arlo Q  you stated you have is an indoor cam. If you had it outside that may be part of your problem. If looking through a window something may be reflecting effecting it and distance will be reduced. 

The 1080 is free and 7 day recording as you say you pay monthly for 1080 unless you have smart subscription which you may. 

Pe4ivko
Tutor
Tutor
Can someone confirm that buying smart plan improves quality?
silverado44
Virtuoso
Virtuoso

@Pe4ivko wrote:
Can someone confirm that buying smart plan improves quality?

It does not improve.

Bambi24
Guide
Guide

I have the smart plan and cameras not working-so, it doesn't matter!