Arlo|Smart Home Security|Wireless HD Security Cameras

VMB4000 upgrade then can't get to dashboard

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Sterger
Aspirant
Aspirant

After upgrade, all I get are information screens.  I cannot get to my dashboard and regular viewing.  My iPhone is still fine.  Please help.  Thank you.

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Sterger
Aspirant
Aspirant

First sorry for so many posts....I kept getting an error message and I didn't think it had gone through.

Now someone answered  and asked what I see when I click on devices (can't find that reply again) and the answer is a phone with all kinds of devices surrounding it..... no Mac though.  I am sorry...I do have trouble navigating here.  And I appreciate any help.  

StephenB
Guru Guru
Guru

@Sterger wrote:

I see when I click on devices (can't find that reply again) and the answer is a phone with all kinds of devices surrounding it..... no Mac though.  I am sorry...I do have trouble navigating here.  And I appreciate any help.  


The dashboard screen is customizable - you need to add widgets to it for each camera you want show on that screen.  And the Mac dashboard is independent of the phone dashboard - so you need to add the widgets on the Mac as well.

 

If you are using the same credentials on the Mac as you are using on your phone, you should see your cameras (and hubs) on the devices screen on the app (phone) and the devices screen on my.arlo.com (Mac)