Arlo|Smart Home Security|Wireless HD Security Cameras

Re: Upgrade support

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AshleyF
Aspirant
Aspirant

I am trying to upgrade to a better Arlo support contract so that I can add more cameras, however every time I try to pay it wont process. Does anyone have any ideas why it doesnt work. surely me wanting to spend more money is a good thing. I have tried to log a support call and it just points me here. if this is the service from Netgear then maybe I should bin my arlo system and put something in place that has a proper support behind it

Model: VMC4030| Arlo Pro Wire-Free Camera
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AshleyF
Aspirant
Aspirant

so since starting this chat magically it has now worked, i think netgera knew there was an issue and have fixed it as it strange that i have tried the same thing three times today then started a chat on here and it works?, Thanks you all for your assistance

 

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jguerdat
Guru Guru
Guru

Sounds like you're not in the US and not many countries have access to upgraded subscriptions.  There's an FAQ here that details what countires can get the upgrades - check it out.

AshleyF
Aspirant
Aspirant

thats terrible so in the UK we cant have more than 5 cameras?

TomMac
Guru Guru
Guru

There is plan for the UK... read this , bottom of countries

 

https://community.netgear.com/t5/Arlo-Knowledge-Base/What-are-the-available-Arlo-subscription-plans-...

 

 

 

As to why it's not working , unknown...are you using a phone or PC... try a PC if not at    https://arlo.netgear.com/

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AshleyF
Aspirant
Aspirant

yep just tried it again through a PC, I logged into my account then cliceck the support upgrade link. Put in the payment details and it says We are sorry, The system is experiencing an unexpected issue. I dont get why this is so hard I want to spend more money.

AshleyF
Aspirant
Aspirant

so since starting this chat magically it has now worked, i think netgera knew there was an issue and have fixed it as it strange that i have tried the same thing three times today then started a chat on here and it works?, Thanks you all for your assistance

 

TomMac
Guru Guru
Guru

I wish it would do that when my wife goes to buy shoes !  🙂

 

You can go here   https://www.arlo.com/en-us/support/contact.aspx        and send them a email/html direct text and ask why it doesn't work.

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