Updating Plan/Payment information

[OurArlo1]

We received notification that we needed to update our plan and payment information...been using Arlo for about 5 years. When we tried, we continued to get a message that Arlo was unable to complete the payment...or Arlo is not authorized to complete request. our credit card is not the issue. I have talked to Arlo Customer support twice and it has been very unhelpful. Both said they would send an email to fix the issue. When we got the email and clicked on the links we received the same message. Is anyone else having this problem. It is so so frustrating, makes me want to go out today and buy "Rings".

[BrookeN]

I would be more than happy to help. Can you please dm me a callback number as well as a good time to call. That way I can have support look into this further. You send a dm by clicking on the envelope icon on the top right of the forum page.If you don't see it, then go into your profile settings and select preferences, then "Private Messenger." Then select "Turn on private messages" if it is turned off.