Unable to see live stream sometimes. Need to close and re-open Arlo app to watch or restart camera.

[Marthandk]

Hi Arlo users,   I am having some challenge with my Arlo cameras. Some times one or other camera getting hang when i would like to see the live video. I need to close and reopen the App to see the live video or some time i need to restart the camera too. But camera will record the short videos continuously.  Do any one face similar issue is there anything i need to do.   Thanks, Marthand  

[jguerdat]

That almost sounds like a phone or connection issue. WHat phone/OS/app version? Have you rebooted the phone and reinstalled the app? Have you tried both WiFi and cell service?

[jcpainter69]

Be glad that that still works! Now, for hours at a time, we get a "timed out" message evert time we try to livestream from any of our cameras. My experience has been that you get about 2 years of useful life out of this system, then it goes due south from there! We replaced our batteries, etc, etc...   

[Marthandk]

Hi, I am using Iphone and it is updated with latest version. Reboot and Re-install tested and the issue is same and also tested in Wifi and Mobile network.

Thanks,

[Marthandk]

So there is no solution for this issue and we dont know why it is happening.

[JehovasFitness]

Happens here too on Android.

Lately getting Alexa to show video isn't working either

[JessicaP]

I would suggest to contact the Support Team to further investigate this issue. You will find several options for contacting support in the provided link.

[JehovasFitness]

So, live streaming works on my Ultra but not my Pro 2s, even going to the CVR timeline view will not show...

This is a PC at work.

My chromebook at home live streams fine.

The work PC will live stream the Pro 2s about once every 5 days for a few mins then freezes.