Unable to connect to home kit

[gkrich]

I am unable to connect to my apple HomeKit I go into setting > base station > then home kit. But I am not able to then proceed. Nothing else pops up.

[ShayneS]

I have reset your HomeKit token, Please reboot your Base Station or Smart Hub and try again.

Thank you

[gkrich]

This did not work. When you hit the home kit icon. The discovery window opens but when it says devices found the wheel keeps spinning. Nothing loads.

[ShayneS]

Can you try removing and reinstalling the Arlo Secure app. 

[gkrich]

Hi unfortunately this also did not work. I even tried rebooting the base station after uninstalling and reinstalling the Arlo secure app. What should I do next to resolve my issue? Thank you for all your help. 

[ShayneS]

I will continue to investigate this for you, but in the meantime you can try rebooting and re-installing the app again. This has resolved the issue in the past. Make sure you have the latest version 3.6.8 You can also try via a different iOS device as well.