Unable to charge

[Halekoa]

Aloha!
I’ve seen many others with this issue but I haven’t seen the solution.

PREFACE: I have the cable and plug Arlo provided and has always worked until now.
Anyone’s help is appreciated.
PROBLEM:
charging fault has been detected. Unplug and reconnect the charger from the camera side of the plug. If this error message persists, see KB article for Charging Faults

[TomMac]

Answer if ( prob due to draining battery to low ) the battery does not charge ( using orig arlo adapter and cable ) is to plug in and after getting fault, unplug it... wait a min and then replug back in...repeat up to 6x.

Reason ; If the battery level is to low the charge cannot start properly, multi attempts will bring up the voltage till normal charging can start.

[Halekoa]

Aloha!
The camera I’m trying to charge leftover is at 24%. I tried to plug and unplug 6x but I’m afraid still KB error.
I also plugged in a camera with 68% charge leftover and got the same KB error.
Additional help would be greatly appreciated.
Thank you.

[jguerdat]

Try using another charger that supplies both 5v and 9v outputs such as one from a recent phone.

[Halekoa · Accepted solution]

Problem solved! Purchased a new Arlo charging cord and plug and it works! Thanks for everyone’s support