Two-factor 2FA is broken and I can't get into iphone app

[Jeem]

Was this tested?

Out of the blue I was forced last night, while away from home, to login to my iphone (ios 15.4.1) Arlo app (v3.6). No easy path this time though, now being asked to provide 2FA to open the app.

Problem - I request SMS or email and when it arrives I need to shift focus from the Arlo 2FA input screen to retrieve the code. When returning to the Arlo app, the 2FA code page has disappeared and I am back to start, requesting a code. INFINITE LOOP!

Arlo is still enabled, there's no way to get to the app to process that I have now returned home. So now need to unplug and hope status is reset OR let camera batteries run flat.

2FA - what a stupid half-baked system.

[StephenB]

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@Jeem wrote:

Arlo is still enabled, there's no way to get to the app to process that I have now returned home.

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If you have another device that can receive your email, you can log in again with email verification - grabbing the code from the other device.  Once you are logged in, you should trust the phone - so you don't need to worry about 2FA on the phone again.