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Solved! Go to Solution.
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I have the same issue!
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Exactly why you don’t buy cloud based cameras. Selling my Arlo system. 2 days without any response from Arlo is unacceptable!
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HELP!!
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HELP!!
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However, the more people will raise the issue, the more likely a faster response will come from Arlo...
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We shouldn’t need to allow any inbound ports.. I don’t. My work around to my system working again was to disable my AV protection on my gateway firewall. I did not troubleshoot enough to see what was being filtered. Maybe some signatures, in don’t know. after I did this, I have not experience any issues since.
btw, I was able to reproduce the problem by enabling my AV again on my gateway firewall. My next step in this Arlo fiasco is to exclude the IP of my base station to the gateway AV as a better work around.
I am still surprise Arlo is clueless on what is going on... I am losing trust in these cameras
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Since 4-19-19 until now 4-21-19, all five of my arlo pro cameras have failed to connect or unable to connect to the media server. I have rebooted, unplugged, reset, and resynced all the cameras, router and base station numerous times thru out the last two days and still cannot view live stream or connect to the media server. I have gotten zero recordings and my system has been unusable during this time. All devices show up on the latest arlo phone app and when login in online. All firmware and hardware for the cameras and the base station is up to date. I am out of ideas and dont know what else to do at this point.
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You can argue that allowing ping requests to the external interface of your gateway is some risk, but just allowing your internal hosts to successfully ping out is incredibly minor.
While I agree this shouldn't be necessary, (if you can resolve DNS, you don't need to ping the same DNS server???) the workaround isn't worth fretting over.
Again for those that didn't see and are skimming the thread...
Remedy:
1. Configure your firewall to allow ICMP outbound request (type 😎 to 8.8.8.8 and the related inbound reply (type 0).
(Thanks blah8 for the correction)
2. Reboot base station
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I'm having the same problem.
Has anyone got their system back on line?
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Having the same issue for 2 and half days now. I tried contacting their online chat without success.
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Are you able to see any failed connection attempts on your packet capture?
Support says this issue has been present for three (3) days now.
Keep your receipt and original packaging handy 🙂
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Current packet capture shows A LOT of back packets being sent to/from Netgear's servers. Lots of faulty TCP flags and RST packets.
I'm sorry to hear that you are having issues too. It is definitely a burden from a system that you rely on.
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Yes. A few of the IPs in question pointed to AWS servers. The few in particular were located in Ireland. AWS Service Health Dashboard looks good for the region (https://status.aws.amazon.com/). A bit of communication would be great, especially if users are affected.
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I would bet on a misconfiguration or a failed migration somewhere. Who knows though. All SSL certificates that are associated with the traffic to/from my base station appear to be signed by Netgear or Amazon. A passive DNS search on the domains and IPs all appear to be pointing to legitimate destinations.
Again, communication would be ideal at this point.
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@BryceD Unfortunately the remedy you suggest has no impact on my system.
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One person just posted that trying to add a new camera (which didn't exist) caused the base to check and update the firmware. He then canceled the new camera install and all was fine. Kind of a backdoor but if it works...
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I would hope that Netgear's support would not suggest to disable AV/IDS/IPS protections on consumer devices. Removing security controls should never be "the fix". According to my research, Netgear's servers are sending garbage traffic (TLS traffic with incorrect ACK and RST flags) to/from my base station.
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