Stopped getting alert notifications

[DianeQ]

Stopped getting alert notifications on from ArloPro cameras on iPhone.  Is this an iPhone issue or camera issue. Any suggestions on how to fix?  Thanks 

[StephenB]

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@DianeQ wrote:

Stopped getting alert notifications on from ArloPro cameras on iPhone.  Is this an iPhone issue or camera issue.

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Are you getting recordings, but no notifications???

[MSeyler29]

My push notifications are not working either. Arlo app and Phone software is all up to date. Thai is a huge issue as we travel frequently! 

[MSeyler29]

Yes we are receiving recording but no push notifications. All notification setting are turned on in app and phone settings. 

[ShayneS]

@MSeyler29 

Is this for all of your cameras? Have you tried removing and reinstalling the Arlo app? recreating rules for notifications?

[MSeyler29]

Yes it is for all cameras and that is the issue it won’t give me an option for the rules. There is no Mode function or pencil. 😑 

[ShayneS]

@MSeyler29 The rules can be set in the Routines tab > Modes > Select the mode. Select the desired device > Add an action > Send notification > Save > Back arrow. It appears you have notifications setup, can you try the steps provided to delete, re-create them and test again, 

[MSeyler29]

I have done this and tried deleting app and reinstalling. It did not work! 🤷🏻‍♀️ 

[jguerdat]

Did you try deleting and recreating the rule? Check the phone settings for the app to ensure notifications are enabled.

[MSeyler29]

Yes I have deleted the app reinstalled logged back in reconnected cameras. I have done it all. My phone settings allow notifications. The app settings notifications are on also. 

 

 

 

any other suggestions? Please help. 

 

[jguerdat]

I asked about the RULES, not the app. Edit your modes and delete the rule, then recreate it.

[ShayneS]

@MSeyler29 

I have escalated this for you and Support will be reaching out as soon as possible.