- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
I purchased a camera two weeks ago, I'm happy with the camera but this is the second time the camera has failed to detect motion or record. I have a subscription, all is fine for a week and then it just decides to stop functioning.
I'm able to livestream no problem, the wifi strength isn't an issue as I've got full strength where it is. Subscription is still active.
Last week I had to reset the camera and sync it again and then it was fine. I'm now going to have to do this again. Any idea why this could be happening as I'm starting to lose my sh*t?
Cheers,
Luke
- Related Labels:
-
Troubleshooting
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
If via a base then try power cycling the base when it occurs again.
If via the local wifi, try using the motion test utility in the camera settings to see if the motion sensor is still working and if ok check the mode of operation is correct and not set to disabled.
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
It's connected directly to the local wifi.
The camera detects movement as I can see the amber LED light up but I don't get a notification or a recording. It's like it's just forgotten what it needs to do when movement is detected.
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Check to see if it wants your money.
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
I'm on a free trial till July so I'd sure hope not.
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
I bought the first Arlo Pros for my parents. It was on my Dad's account and we had free cloud for the three cameras. Well, not free, it was included with the price of the cameras. My dad passed away, we lost his email account and could no longer sign in to fix the cameras, so I created a new account for my Mom for these old camera. Now it wants money and refuses to function without a subscription.
I feel cheated. We paid for the cameras with the promise of cloud access and now that promise is broken because my father died and we lost his email.
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
FYI. The motion detection utility will not send notifications or record, it just flashes the LED on the camera. It’s purpose is to prove that the infrared motion sensor is functional.
The notifications and recordings are set by the operating mode that is active that contains the camera rule for what you want to happen when the camera detects motion. E.g record, push notifications, email notifications and siren operation. Please read the manual to troubleshoot.
https://community.arlo.com/t5/Arlo-Pro-4/bd-p/en-arlo-pro-4
@BigBrother,
What was the reason arlo gave for not transferring the account?
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
@BigBrother wrote:
My dad passed away, we lost his email account and could no longer sign in to fix the cameras, so I created a new account for my Mom for these old camera. Now it wants money and refuses to function without a subscription.
The Pros still do offer free 7-day cloud storage.
Were you able to on-board them to the new account? Or did that fail?
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
@Nasty9999 wrote:
The camera detects movement as I can see the amber LED light up but I don't get a notification or a recording. It's like it's just forgotten what it needs to do when movement is detected.
Did you try disarming and then rearming the camera (using the "mode" section of the app)?
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
All I know is that the cameras stopped recording as they used to. My mom didn't know what was happening and why they cameras no longer did what was promised when I bought them. Then she was confronted with a demand for a subscription to make the cameras work again, like a kidnapper's ransom note. Here's what I see on their website about available plans.
https://www.arlo.com/en-us/arlosecure.html
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
@BigBrother wrote:
Then she was confronted with a demand for a subscription to make the cameras work again, like a kidnapper's ransom note.
Sounds like she might have googled for support, and reached a scam support site. https://kb.arlo.com/000062119/How-can-I-avoid-Arlo-support-scams
@BigBrother wrote:
Here's what I see on their website about available plans.
https://www.arlo.com/en-us/arlosecure.html
New cameras do require a subscription to get cloud storage, and this link is focused on those. The older cameras (including the Pro and Pro 2) come with 7-day free cloud storage.
Per https://kb.arlo.com/000062312/What-options-will-I-have-when-the-Arlo-trial-ends
If you have an Arlo Wire-Free (VMC3030), Pro (VMC4030), Pro 2 (VMC4030P), Go (VML4030), Q (VMC3040), Q Plus (VMC3040S), or Baby (ABC1000) camera, you will continue to have all the benefits that were included with the purchase of your camera. This includes free rolling 7-day cloud recording, live streaming, 2-way audio, local storage, and activity zones on up to 5 cameras.
-
Apple HomeKit
1 -
Arlo Mobile App
372 -
Arlo Pro
27 -
Arlo Pro 2
1 -
Arlo Pro 3
2 -
Arlo Secure
1 -
Arlo Smart
89 -
Arlo Ultra
1 -
Arlo Web and Mobile Apps
6 -
Arlo Wire-Free
10 -
Before You Buy
1,189 -
Discovery
1 -
Features
207 -
Firmware
1 -
Firmware Release Notes
119 -
Hardware
2 -
IFTTT
1 -
IFTTT (If This Then That)
48 -
Installation
1,402 -
Installation & Upgrade
1 -
Online and Mobile Apps
1,266 -
Partner Integrations
1 -
Security
1 -
Service and Storage
563 -
Smart Subscription
1 -
SmartThings
39 -
Software & Apps
1 -
Troubleshooting
7,197 -
Videos
1
- « Previous
- Next »