Arlo|Smart Home Security|Wireless HD Security Cameras

Smart notifications not working

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unlimitedsounds
Luminary
Luminary
I have a subscription to the smart notifications, but every since about a week ago, this has stopped. No icon on the videos and I just see "Arlo has detected other" .... What is going on?
7 REPLIES 7
jguerdat
Guru Guru
Guru

AFAIK, Smart isn't being offered at this time. You can't subscribe to it anyways. Open a case with support to see wht they tell you about existing subscriptions.

unlimitedsounds
Luminary
Luminary
Called support and they can't fix it yet and tell me Smart isn't activated on my account when my subscription doesn't end until August.
jguerdat
Guru Guru
Guru

Cancel your subscription.

unlimitedsounds
Luminary
Luminary
Why cancel? Ate they not going to be able to fix? I've had it since Last August and still have it until August of this year.
unlimitedsounds
Luminary
Luminary

So they still havent been able to fix the smart notification issue. once in a while I will get "person detected" or "other detected" buty mostly NOTHING.  I have an open ticket and it just says they will be getting back to me.  What is going on?

 

unlimitedsounds
Luminary
Luminary

So, arlo just decided to tell me they have forwarded my case to the appropiate people and will nortify me when it is resolved.  How hard is this to fix? Anyone know what is going on? I cannot believe thiere is no fix. 

 

unlimitedsounds
Luminary
Luminary

@JamesCxn you help with this?