Smart Notifications error

[Musicboy]

Hi All,
I have subscribed Smart Notifications, I activated only people detection, but this morning Arlo detected a bird and the alarm stated. Why?

[ShayneS]

When you mention alarm, Did the siren on the base station sound or did you receive a push notification alert?

[Musicboy]

Unfortunately both.
Also, I have to add that Arlo detected Bee and the alarm started. Not only, during a storm, the alarm started. All this with only people detection activated.

[ShayneS]

Do you have a rule set with the siren to be activated? Have you tried to reboot the base station & test again?

[Musicboy]

I have restarted the base station only now, therefore I'll let you know.
The rule for the alarm you can see into the file attached.

[Musicboy]

I confirm you that after reboot, this morning Arlo detected a Bee and the alarm started. In My opinione, Smart Notifications is not running well. Let me know if you have any suggestions, otherwise I have to cancel the subscription. Thanks

[ShayneS]

@Musicboy

Have you tried to reboot this camera by removing > re-inserting the battery? you can also try and remove the camera from the active cameras list for smart & re-add it.

[Musicboy]

Hello,
I reboot the camera by removing > re-inserting the battery and I tried to remove the camera from the active cameras list for smart and I re-add it. This I had the same issue, Arlo detected a Bee...

[ShayneS]

@Musicboy

Is it possible to try and remove the camera froms Settings > My Devices & re-add it again and test?

[Musicboy]

I already remove the camera and re-add ed, but the issue is the same.
Are you sure that Smart Notifications is working well? Not only for me, but general speaking.

[ShayneS]

Have you tried contacting customer support regarding this issue? I have attached the link here for you - Arlo Tech Support

[Musicboy]

I'm reading in this community that there are other people with My issue, therefore, are you sure that your AI Smart Notifications working well? I'm paying for this feature.