Slow logging into app, slow pulling up library on iPhone and iPad. Tried resetting Base and router.

[fred7157]

Hi, 

I've had the Arlo system for a couple of years now. I have a mix of Arlo and Arlo Pro cameras, 5 of them. 

I've noticed the past month when launching the application from my iPhones or iPads that it logs in very slowly and once you are logged in it takes a while to pull up the library. 

Nothing has changed on my end, same router, same bandwidth. To rule out my network I tested logging in and accessing the library from my cell phones while away from my home, 1 is TMobile and 1 is Verizon, I get the same slowness on both. I've reset the base station as well as my home router. I ran a bandwidth test and am getting 100 megs up and down. 

Wondering how I can fix this? Or if this is in some way due to Arlo separating from Netgear. 

[fred7157]

I just downloaded the Arlo Legacy app from the app store and it works nice and quick like it is supposed to. It must be the new Arlo app. 

[NormCouturier]

@fred7157  - I was having the same problem.  Check out this other thread for a solution - it worked for me:

https://community.arlo.com/t5/Arlo-Pro/New-Arlo-app-is-slow-amp-unresponsive-Recording-not-showing-u...

Norm