Since the app update, my cameras only work when I'm home.

[Esby80]

I have a two camera setup on the 7 day free cloud storage plan, using Arlo Pro cameras. About a month ago, I was "upgraded" to a free 30 day trial of paid service, and the app updated and looks different. Since the trial ended, I now have my 7 day free cloud storage back, but my system only works when I'm home. If I leave, I get no notifications, and there are no recordings. 

In the app, I have no routines set up. The cameras are set to record and notify under Armed Home, Armed Away, and Standby. No matter where I am, the system stays on whatever I have it set to. It doesn't change. For example, if I set it to Armed Away, it stays there whether I am home or away. 

I get perfect operation when I'm home, but as soon as I leave, I get nothing. I can still view a live stream from the cameras, but I don't get any recordings or notifications. I have even set my location services on my phone to Not Allowed, so I don't even know how Arlo knows whether I'm home or not. 

What do I do? Arlo chat support wont help me because they're Pro cameras and I don't pay for a subscription.

[StephenB]

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@Esby80 wrote:

I get perfect operation when I'm home, but as soon as I leave, I get nothing. I can still view a live stream from the cameras, but I don't get any recordings or notifications. 

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When you return, are there ever any saved recordings from when you were away?

[Esby80]

No. It works as it should when I'm home, but doesn't work at all when I'm away. 

[StephenB]

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@Esby80 wrote:

No. It works as it should when I'm home, but doesn't work at all when I'm away

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You might try uninstalling/reinstalling the app on your phone.

You could also try putting the phone in airplane mode before you leave for a short trip, and see if that prevents the unwanted behavior.