Arlo|Smart Home Security|Wireless HD Security Cameras

Serial Number: 4R05917NAEA2C

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Lita16
Follower
Follower

Will not sync to my iPhone 14.  Says that it does not trust the device.  Try again...this is getting to be quite frustrating!

4 REPLIES 4
JamesC
Community Manager
Community Manager

Some users have reported success by simply uninstalling and reinstalling the Arlo Secure mobile app. For others, following the steps here were successfully: https://community.arlo.com/t5/Arlo/Add-trusted-device-on-new-iPhone-Issue-Resolved-Workaround/m-p/18...

 

JamesC

andyp3
Aspirant
Aspirant

This same issue was open and closed on an older link. It says "resolved" but it has not been fixed. I just bought a new iPhone 14. I'm getting to the screen of "trust" or "don't trust" the device. If you push trust it fails. I chose "don't trust" and it works??? Still an Arlo problem

JamesC
Community Manager
Community Manager

andyp3,

 

Have you tried the workaround posted above?

 

JamesC

andyp3
Aspirant
Aspirant

No, because the don't trust option worked.