Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for
Second user can't find base station
Reply
Topic Options
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Primary user all set up and works great with base + one camera, but Second user can't find base.
Primary user have granted access rights for Base + Camera, sent email invite,
Second user created account, confirmed account and email. Downloaded app, logged in and started searching for a base station, but no base station to be found.
- How can I make it work? Am I missing a step?
(Primary user on IOS, Secondary on Android, but I guess that shouldn't matter)
Very grateful for any help
Labels:
- Related Labels:
-
Troubleshooting
2 REPLIES 2
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
When you say second user is "searching for base station" do you mean are they trying to set it up? They do not need to. Or are they trying to find it in Mode setting?
https://kb.arlo.com/000039122/How-do-I-add-friends-to-my-Arlo-account
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Thanks for your response,
It was after opening up app the only option was to search for base/camera, so I suppose it was mode Setting.
However after reinstalling base+camera and updating the app for the primary user all of a sudden second user got straight to the having the camera connected instead of searching for it. I’m not exactly sure what part solved it but I’m very happy to finally have it working.
It was after opening up app the only option was to search for base/camera, so I suppose it was mode Setting.
However after reinstalling base+camera and updating the app for the primary user all of a sudden second user got straight to the having the camera connected instead of searching for it. I’m not exactly sure what part solved it but I’m very happy to finally have it working.
Related Labels
-
Apple HomeKit
1 -
Arlo Mobile App
377 -
Arlo Pro
27 -
Arlo Pro 2
1 -
Arlo Pro 3
2 -
Arlo Secure
1 -
Arlo Smart
90 -
Arlo Ultra
1 -
Arlo Web and Mobile Apps
6 -
Arlo Wire-Free
10 -
Before You Buy
1,189 -
Discovery
1 -
Features
208 -
Firmware
1 -
Firmware Release Notes
119 -
Hardware
2 -
IFTTT
1 -
IFTTT (If This Then That)
48 -
Installation
1,403 -
Installation & Upgrade
1 -
Online and Mobile Apps
1,266 -
Partner Integrations
1 -
Security
1 -
Service and Storage
563 -
Smart Subscription
1 -
SmartThings
39 -
Software & Apps
1 -
Troubleshooting
7,208 -
Videos
1
- « Previous
- Next »