Arlo|Smart Home Security|Wireless HD Security Cameras
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Joeymal
Aspirant
Aspirant
My recorded videoed won't play the only way I can see them is to download the clip into my phone the watch it through my camera log in my phone anyone else having this issue
4 REPLIES 4
jguerdat
Guru Guru
Guru

Try restarting the phone and maybe reinstalling the app.

TomMac
Guru Guru
Guru

You don't mention what phone and what OS version.... Important info as to a good reply

 

Best answer now is to un- install and re- install on your phone.

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Jayb5
Guide
Guide
I am having the exact same issue. Maybe started yesterday. Running iOS 10.2. Tried rebooting device as well as uninstall and reinstall app. Video is there but won't play through app. When downloaded to phone, however, the video will play. Issue with several cameras, not just one.
Jayb5
Guide
Guide
Ok, restarted phone and video now seems to play. See if that works for you.