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Receiving “You need to allow access to Storage to download media” message when downloading video

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will82
Follower
Follower

I have an iPhone.  When I try to download a video, I get the message, “You need to allow access to Storage to download media.”  As others have suggested, I've gone into my settings to the Arlo app and only see options for: Siri & Search, Notifications, Background App Refresh, Cellular Data; Download to Arlo; and Location In/Out Notifications.  The "Download to" is followed by free text.  I've entered Photos, Arlo, iPhone and nothing works.  Another posting said to go to the next screen in the Arlo app, but there is no next screen.

JessicaP
Arlo Moderator
Arlo Moderator

Hey @will82,

 

What iOS version are you running on your iPhone? I would suggest to try log out of the Arlo app and uninstall, restart your iPhone, and reinstall the app.

sherronjohnson1
Initiate
Initiate
Go to the Arlo app in settings and turn on the photos to Read and Write. This will allow for downloading
Model: VMC3030 | Arlo Wire-Free Camera