RMA Process and Timing

[FaixaPreta]

I have contacted customer support regarding a camera that the motion detector does not work. The technician said they would be sending RMA information via email. I still have not received any email instructions. I returned a call and was told by the second technician that the approval process hasn’t taken place. How long does it take to get the RMA instructions email to me?

[JamesC]

FaixaPreta,

I've reviewed your case and it appears the RMA was approved. You should receive more information shortly. Please refer any additional questions to your open support case. Let me know if you need further assistance.

JamesC