Pro 3 and ultra cameras stopped recording videos after plan upgrade

[annieMcg]

I upgraded my Arlo system last week, buying a new one from Costco. I replaced 4 Pro 3 cameras with Ultra, and installed the new base. Everything worked ok initially.

Today, I was able to finally add the new cameras to my existing plan. While online, i upgraded my plan to Arlo Secure Plus. After that upgrade, only 2 of the cameras continued to record. The cameras i added to the plan do not record to the library. I have tried removing and adding the cameras, did motion sensor tests and added activity zones. Still no recording in the library! Help!

[dcfox1]

If you have not, check settings-subscription-manage cameras to make sure they are active and not in the inactive category. 

[annieMcg]

Did that too! I got 2 of them to record, not sure how. But one of them, a Pro 3, is still not recording since the upgrade

[dcfox1]

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@annieMcg wrote:
Did that too! I got 2 of them to record, not sure how. But one of them, a Pro 3, is still not recording since the upgrade

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So it is active in the subscription setting? Then check your Rule for the Pro3 to make sure it is still set to record motion and clear filters in the library. 

About Arlo Modes and Rules

[annieMcg]

Yes, it’s active in the subscription. There are no filters on, and it is set to record motion

[StephenB]

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@annieMcg wrote:
Yes, it’s active in the subscription. There are no filters on, and it is set to record motion

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Maybe try the motion detection test.  https://kb.arlo.com/41/How-do-I-change-the-motion-sensitivity-on-my-Arlo-camera