Are Arlo ever going to sort out Pro 2 issues?

[Malc24]

Due to a hardrive failure on my Arlo Pro system my retailer replaced with Arlo Pro 2 system. Model No VMS443OP Since this so called upgrade I have terrible lag on notifications and the night camera vision is poor compared to the Arlo Pro system I had. Contacted their callcentre in Phillipines who are polite but useless and basically say reload the App which I have done numerous times to no avail. Whats Arlo doing for users? Nothing. Has anyone got any suggestions? Had a great reliable system with Arlo Pro but with the replacement Pro 2 system its basically *

[ShayneS]

Hi @Malc24

What Arlo app version are you currently running? Also what Device/Model OS are you using?

[Malc24]

Hi Shayne thanks for the response to my post, it's appreciated.
Arlo app version is
2.7.11_25630
Phone is Samsung S6
Android version 7.8
Does that help?
I look forward to your reply and have a great day.
Cheers Malc