Previous owner didn't disconnect from his account. Cannot use Arlo Pro.

[TaliaAli]

Just bought one of these useless things of facebook and because the previous owner didnt disconnect from his account i get a useless paperweight.

This company only wants you to purchase from their suppliers and wont allow or assist any peer to peer sales.

Even apple allows that.  

Tried to go through technical support and that was useless.

Apparently i have to hire a private investigator to find the old owner.  

I should have read the forums before buying this garbage.

[TomMac]

I assume you talking about the base units...

Yes, the base units are lock to an owner when the system is set up. If the previous owner FAILED to release ( remove device ) from their account not much can be done.

This is not to stop third party sellers but more to prevent unauthorized access to the cameras and system.

You will have to go back to the seller and have them remove it.

[jguerdat]

It's always someone else's fault, isn't it...

Buying used is always a gamble. A security device needs to be locked down. The previous owner is the one to bitch at.

[TaliaAli]

tried to do that no response.  I bought it a year ago and never got around to install.

Support specifically told me that they dont recommend to buy from anyone except costco bestbuy or amazon.  

which means new

THey could release if they want but choose not to

[dcfox1]

It is like buying a used car from a stranger and blaming the auto company for a problem. 

[TaliaAli]

The auto company if you can prove ownership will give you a new set of keys to drive the car. Unlike Arlo who says go hire a private investigator to find the old owner it’s your problem

[dcfox1]

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@TaliaAli wrote:
The auto company if you can prove ownership will give you a new set of keys to drive the car. Unlike Arlo who says go hire a private investigator to find the old owner it’s your problem

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How do you have proof of ownership if you do not know who the seller was? 

[TaliaAli]

You show a bill of sale or evidence of transferring ownership. Which I have.

[dcfox1]

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@TaliaAli wrote:
You show a bill of sale or evidence of transferring ownership. Which I have.

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So return it or sue the seller since if legit his information would be on the bill of sale. Not sure why your beating a dead horse here as others said by blaming Arlo.