Arlo|Smart Home Security|Wireless HD Security Cameras|NETGEAR
Reply
Aspirant

Outdoor Sound

I set up 2 outdoor cameras today, and both cameras are producing a lot of high pitched noise and distortion.  They didn't do it at first, but both are now.  I have 2 cameras inside that don't do this.  The temp outside right now is 48 F.  Anyone else having audio issues with their outdoor cameras?

Model: VMC4030| Arlo Pro Wire-Free Camera
Message 1 of 7
Apprentice

Re: Outdoor Sound

I also experience this on one camera.

Message 2 of 7
Guru

Re: Outdoor Sound

reset the camera...if it continues, contact Netgear support.

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Morse is faster than texting!
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Message 3 of 7
Aspirant

Re: Outdoor Sound

I had already tried resetting the cameras and base unit, to no avail...

 

I brought the cameras inside, and after warming up, problem resolved.  Not a good sign, since this audio issue was created with temps in the upper 40's, low 50's. 

 

I'll contact support, but guessing not much they can do if the audio is temperature sensitive.

Message 4 of 7
Community Manager

Re: Outdoor Sound

RWEED, mkirk76


Please contact the Arlo Support Team to further investigate this issue. You will find several options for contacting support in the provided link. If you have any additional questions/concerns feel free to private message me. I would be happy to help.

 

JamesC

Message 5 of 7
Apprentice

Re: Outdoor Sound

I chatted with support this AM. They have ecalated my case.

Message 6 of 7
Apprentice

Re: Outdoor Sound

Still havent heard back from next level support. Its warm here todat and still getting the high pitched distoration. Considering returning to Best Buy before 14 days is up....

Message 7 of 7