Arlo|Smart Home Security|Wireless HD Security Cameras
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Only randomly get sound when watching a recording, and only some recordings showing up?

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TowDawg
Follower
Follower

I don't know what's going on, but I randomly either get sound when reviewing a recorded clip, or I don't.  It's not a certain camera doing it.  It's ALL of them.
I can even watch a recording and it has sound, and then go back and watch the SAME recording a few minutes later and it doesn't.  (I actually just watched one that had no sound.  Watched it 3-4 more times and no sound.  Just tried it again a few minutes later and it has sound again.)

I'm also having issues where I'll get multiple notifications from different cameras, yet when I go to my library they're not all there.  It's random ones missing too, not necessarily the most recent.  If I completely close the app and restart it, then they all appear as they should.

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JessicaP
Arlo Employee Retired

Hi TowDawg,

 

Have you tried rebooting your Base Station to see if that helps fix both the sound and recording issue?