One camera goes offline twice a week, one camera works

[Diskartcg]

Arlo support. Email to support staff
I have two cameras. One works. One goes off line about twice a week.
I was told by your tech support that the camera was too far from the base station. For the past week the camera has been within about 15 feet from the base station. It has functioned for two days before it ONCE AGAIN WENT OFF LINE.
THIS TIME THE BATTERY WAS FRESHLY CHARGED.
This camera has been problems from day one. It has, from the beginning been difficult to sync with the base. Pushing the sync button DOES NOT ALWAYS START THE SYNC PROCESS.

[steve_t]

Are you able to take the camera back to your retailer and get them to swap it for another?