One Pro camera (out of 3) no longer alerts or records

[jsn256]

Hello, inherited an Arlo system through a recent house purchase. It consists of 1 base station and 3 pro cameras.

All was working ok (apart from the geofencing) - I was using arm home and arm away time based automation to move the cameras between notifying and not notifying during the day. I left the front door camera on notify all the time as we don't always hear the door.

Front door cam now has no recordings listed in the 7 day rolling "free" cloud period and never sends any alerts no matter what mode the system is in. The other two cameras are working normally. I tested a manual recording for the front door cam and this appeared to work, the recording showed in the feed tab and has since fallen out of the 7 day rolling period.

Any help much appreciated!

[StephenB]

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@jsn256 wrote:

Front door cam now has no recordings listed in the 7 day rolling "free" cloud period and never sends any alerts no matter what mode the system is in. The other two cameras are working normally. I tested a manual recording for the front door cam and this appeared to work, the recording showed in the feed tab and has since fallen out of the 7 day rolling period.

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IF you go into the devices page and press the setting wheel for the problem camera, does it show that the camera is armed/detecting motion?