One Arlo Pro camera always offline (from 2-cam kit)

[chdude3]

Well I'm pretty disappointed in this Arlo Pro system.  I bought the two-camera kit from Best Buy last week and tried to get it set up.  One camera refused to take the firmware update - kept saying it was unable to initiate the update from the base station.  The second camera would not stay online.  After a power cycle I'd get the quick blue light flashing, the camera light on the Pro base station would briefly illuminate, then it would disconnect and be offline.  Either battery or USB cable.  So that was great, brand new 2 cam system with neither camera functional.

So I returned it to Best Buy and exchanged for a new kit.  The first camera I set up from this kit is still functioning without issue (knock on wood) after 2 days.  The second camera - after its initial setup, I could not get Live View to work.  If I ever selected it from the Android app, it would knock the camera offline and I'd have to power cycle.  However the "Camera Positioning" option from within the camera settings worked fine.  The first night I armed the system, tested both cameras (both captured a recording), so left it at that.

The following day, the app says that the same second camera is offline again.  Pulled the battery to power cycle, and now it just won't stay connected.  After a power cycle it will briefly connect (like the one from the very first set I had), then go offline.  Tried on either battery, then on USB power (battery removed), same thing.  Rebooted the base station several times.  The camera just won't stay online.

Seriously, how bad is this that with two systems, four cameras total, only ONE of them works?  Given the number of other posts about offline Arlo Pro cameras, Netgear has got a pretty serious firmware issue or something going on.

I'm open to suggestions.  I mean the camera did sort of work for a little while so it was at least capable of capturing video before going into chronic offline mode.  But a 1 in 4 rate of functional cameras does NOT inspire confidence in the system.

I'll give it a week to try and figure this out, but after that if it doesn't work, I'll take this crap back to Best Buy and get something that actually WORKS, even if it's less convenient or less feature filled.

Any help or suggestions are appreciated.

[chdude3]

Well isn't that something...

I got home today.  Removed the flaky camera from my account.  Rebooted everything.  Resynced the camera.

WHAT'S THIS?  Now a new firmware update is showing for BOTH cameras!  They were on 1.090.0.0_9945, new one listed is 1.090.0.1_11011 dated Feb 1 2017.

The functional camera took the update no problem.  After it updated, it showed as being on 11011 but kept saying it needed an update.  Power cycled the camera, it's operating fine now.

Flaky camera, I could NOT get to stay online/connected long enough to get the update going!  I was persistent, and after about the 6th power cycle, I ACTUALLY got it to start the update process (flashing blue/amber LED).

Once it completed, I went back into Devices.  There was a notice that the flaky cam was set to "OFF", and I would need to go into its settings and turn it "ON".  I don't know if this is what the bug was - for some reason, previous firmware would randomly automatically just flat out turn the camera off.

For now though, everything is ACTUALLY working the way I believe it should.  I will be keeping a close eye on this in the coming week to see if any issues occur.  It seems that there was a firmware bug that Netgear has finally pushed a fix for.

[FastMhz]

Can you test the camera at night and let us know if the night vision continues to notify every minute? Thank you

Go to LIVE VIEW then hit pause on the app. If you do not get a notification right after the pause then it's probably fixed. If you're constantly getting bombarded with alerts then not