Old App & New App installed - Only see base on old app

[Truckchauffer]

Hi all,

Question about the new app. I have the old and the new app on my phone and my tablet (both are androids) but can only see my base and cameras on the old app. I use the same login for both. I also can not see anything on my PC. 

Thanks

Mike

[jguerdat]

There seems to be an interaction between new and old apps if both are installed. Remove the old app and reinstall the new one.

As for the web, I have no problems. Give us details.

[Truckchauffer]

jguerdat

Thanks for replying to my post.

I uninstalled both apps and reinstalled the new app with no luck. Same issue. I still cant see my system.

The problem I am having with the new app and the pc are the same. I can use my login and open the app but can't see my system

[StephenB]

If you can't see your devices in the Web Client device list, then you should contract support. https://www.arlo.com/en-us/support/contact.aspx